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>> Understanding Quotas
Understanding
Quotas
It
is important to understand how quotas work because a Reseller that
exceeds his/her quotas will discover that all their customer (User)
sites will stop working (along with the Reseller's web site). Wise
Resellers keep tabs on their usage and request more bandwidth from the
server Admin before quotas ever become an issue. Fortunately,
DirectAdmin is equipped with features that help Resellers manage their
quotas. For example, DirectAdmin will automatically contact both
the Reseller and server Admin when the Reseller's bandwidth usage has
reached 75%. This allows plenty of time for the Reseller to make
arrangements with the server Admin to purchase more bandwidth. When
Users (Customers) Exceed Their Bandwidth Quotas
DirectAdmin
will automatically contact the Reseller and User (customer) when the
User's bandwidth usage has reached 80%. This allows the customer
to purchase more bandwidth before the account becomes suspended.
When a customer exceeds their bandwidth quota:
-
The
domain files become blocked (visitors to the web site receive 404
error messages)
-
The
customer cannot sign into the control panel
-
FTP
access is suspended
-
SSH
access is suspended
-
MySQL
databases are suspended
-
E-Mail
access is suspended
At
the start of the new month, DirectAdmin will automatically unsuspend the
User.
Manually
Unsuspending Users
Users
(customers) can be manually unsuspended through the "List / Modify
Accounts" page (accessible from the Reseller panel). However,
manually unsuspending an account will only be effective for one day
because DirectAdmin will calculate the User's bandwidth usage at
midnight, and then re-suspend the account.
The
best way to unsuspend an account is to increase the User's bandwidth
quota and then perform a manual unsuspend.
When
Users (Customers) Exceed Other Quotas
When
customers exceed other quotas such as MySQL databases and e-mail
addresses, they aren't permitted to create any more. For example,
they will receive a "Cannot create additional MySQL databases"
or "Cannot create additional e-mail address" error
messages. If they use up all their disk space, they will not be
permitted to upload more files until others are deleted. In no
situation will a User account become suspended for exceeding these other
quotas.
When
Resellers Exceed Their Bandwidth Quotas
A
Reseller's bandwidth quota is calculated by adding bandwidth usage of
the Reseller's customers to bandwidth usage of the Reseller's
site. DirectAdmin will automatically warn the Reseller and server
Admin when the Reseller has reached 75% of the maximum allowable
bandwidth. When a Reseller exceeds their bandwidth quota:
-
The
Reseller's main web site will become unavailable
-
The
Reseller will be unable to sign into the control panel
-
All
User (customer) sites created by the Reseller will stop functioning
-
All
Users (customers) will be unable to sign into the control panel
It
is very important that Resellers do not exceed their quotas because all
their customers will lose complete site functionality. If you
anticipate heavy traffic, it is best to purchase extra bandwidth from
the server Admin as a safety measure.
At
the start the new month, DirectAdmin will automatically unsuspend the
Reseller.
When
Resellers Exceed Other Quotas
When
a Reseller uses their limit of features such as MySQL databases, e-mail
accounts, disk space, etc., the Reseller and his/her Users cannot create
more items (e.g. MYSQL databases or e-mail accounts) until the quota is
increased.
For
example, a Reseller is given a limit of 50 MySQL databases. He
assigns User mindy a maximum of 40 databases, and User mork
a maximum of 20 databases. If mindy uses all 40 databases,
then mork can create only 10 databases, even though mork
hasn't reached the limit.
In
this example, mork can create more databases only if the server
Admin increases the Reseller's limit, or if mindy deletes some
databases.
Need
more help?
Please
contact your hosting company for more assistance, or visit the
DirectAdmin support forum at http://www.directadmin.com/forum.
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