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Getting
Started
Thank
you for choosing to use DirectAdmin Web Control Panel on your server.
Although DirectAdmin may seem simple
to your customers, as an Admin you will soon realize that DirectAdmin is
very sophisticated because it goes far beyond what is seen in the
control panel interface.
Understanding
the Permission Classes
There
are three (3) permission classes in DirectAdmin:
Users
are known as end customers or site owners – they are people that need
hosting. They use
DirectAdmin to create e-mail accounts, upload files to their site, add
subdomains, etc. The User
panel allows them to do this.
Resellers
are also Users. Resellers,
however, have both a User panel to modify their own web site and a
Reseller panel that allows them to create User accounts.
Admins
are Users and Resellers. Admins also have an Admin panel that allows
them to create Resellers and manage the server.
Switching
Between Your User, Reseller, and Admin Panel
When
you sign into DirectAdmin you will see your Admin panel. To switch
to your User or Reseller panel, click the "User Panel" or
"Reseller Panel" link at the very bottom left-hand corner of
your screen. To switch back, click the "Admin" link at
the very bottom left-hand corner of your screen.
Signing
in as Your Customers
Admins
have the ability to sign into the control panel as any User on the
server. To do so, login like this:
login:
your-username|customer-username
password:
your-password
The
character between your username and the customer username is a pipe (|).
It is the symbol usually on the backslash key on your keyboard (hold
down shift + backslash to get the pipe).
This
feature is useful because you don't need the customer's password when
they want you to check the functioning of their panel.
Setting
Your E-Mail Address in the Control Panel
When
you create a Reseller or User account, you can tell DirectAdmin to send
an e-mail containing all account details to that customer. If you
choose to use this feature, you should set the proper e-mail address in
your control panel, as these automatically generated e-mails will use
that address in the "From:" field (making it look like you
sent the message personally).
To
set this e-mail address, sign into your control panel and switch to your
User panel. Click the "Statistics / Logs" icon
and enter your e-mail address in the appropriate field, then click
"Save."
Use
Site-Helper.com to Support Your Customers
Full
documentation for the control panel is available to your customers at http://www.HostWrap.com
for Users and http://www.HostWrap.com
for Resellers. Site-Helper.com is a generic help site that all
hosts can use to support their customers. Or, if you prefer, you
may copy Site-Helper's content and adapt it to make your own manuals (we
allow all companies using DirectAdmin to borrow our documentation).
Make
a Decision about the Built-in Ticket Support System
DirectAdmin
features a built-in ticket support system that allows customers to
contact you directly through the control panel. If you prefer to
offer support in a different way, you should disable the built-in
support system before creating customer accounts. Please see the documentation
on the message system for more information.
Read
the Admin Tech Notes
The
Administrator Technical Notes are available here.
These notes discuss the functioning and configuration of DirectAdmin.
Need
more help?
Please
contact your hosting company for more assistance, or visit the
DirectAdmin support forum at http://www.directadmin.com/forum.
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